• Offers user-friendly tips, helpful self-assessment tools, motivational checklists, and practical exercises to help readers build their interpersonal intelligence skills
• Provides an effective, step-by-step plan to make every relationship-with supervisors, coworkers, teammates, spouses, partners, children, relatives, and friends-more successful and fulfilling
• Presents eight essential interpersonal intelligence skills and a powerful five-step process for developing each one

WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.

In this step-by-step guide, the authors show how to develop the eight key skills and abilities of interpersonal intelligence: understanding people, explaining oneself clearly and honestly, asserting needs, seeking and giving feedback, influencing others, resolving conflict, being a team player, and shifting gears when relationships are stuck. They present a realistic and doable five-step plan for self-improvement. They explain how to see the current depth of each skill in ourselves, help us learn more about it, give clear guidance for how to develop it, and inspire us to live it every day. Through this five-step, interpersonal fitness plan, readers can learn how to

• Listen carefully, observe body language, and interpret behaviors
• Communicate clearly and concisely
• Speak up about their needs
• Motivate others to action
• Encourage others to give helpful feedback
• Give feedback that is descriptive, helpful, and non-blaming
• Negotiate differences and work out a creative resolution to disputes
• Coordinate the efforts of team members and build consensus
• Change old, ineffective patterns, and more

PeopleSmart empowers each of us to become the kind of person who can establish solid relationships, easily connect with others, and effectively link their needs with what we have to offer. Its creative exercises, examples, and tools provide a fun and dynamic workout to help each of us strengthen our interpersonal intelligence skills and improve all our relationships.