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Stewardship


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Customers As Partners


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Attracting Perfect Customers


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Helping


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Attracting Perfect Customers


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Branded Customer Service


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Magnetic Service


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Magnetic Service


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Emotional Value


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Emotional Value


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Advancing social and economic justice, sustainable development, and positive change at national and global levels.
life
Helping people create positive individual change and align their lives with their aspirations for a better world.
business
Pioneering socially responsible, effective approaches to leading and managing organizations.
Open Book Edition
A self-publishing partnership with iUniverse to expand the BK mission into more genres.
Fast Fundamentals
The BK Whitepaper Series. Providing practical expertise in article-length format for busy professionals.
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Dance Lessons


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The Value Effect


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The Frictionless Organization


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The Frictionless Organization


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A Complaint Is a Gift, 3rd Edition


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A Complaint Is a Gift, 3rd Edition


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A Complaint Is a Gift Workbook


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A Complaint Is a Gift Workbook


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Customer-Driven Disruption


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Customer-Driven Disruption


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