John Kador has been a professional writer for over thirty years. He is the author of sixteen books, including The Manager’s Book of Questions: 1,001 Great Interview Questions for Hiring the Right Person, Charles Schwab: How One Company Beat Wall Street and Reinvented the Brokerage Industry, and Net Ready: Strategies for Success in the E-conomy (with John Sifonis and Amir Hartman). He also provides a range of corporate writing services to clients such as Johnson & Johnson, Pfizer, Adecco, and IBM.
Visit John's Effective Apology website and Apology Matters blog.