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About the Author
Alan G Robinson
Alan G. Robinson is professor of operations and information management at the Isenberg School of Management at the University of Massachusetts Amherst. Robinson has advised more than 300 companies in twenty-five countries on how to improve their performance. Some of his more well-known clients have included the Federal Reserve Bank, General Electric, Kraft, the government of Singapore, IKEA, the US Navy, the Washington Post, and Heineken.
