John R. Patterson is President of the CBG affiliate Progressive Insights, Inc., headquartered in Atlanta, Georgia, with over twenty years of executive leadership experience in the hospitality, business services, and real estate industries. John holds a graduate degree in business from the Darden School at the University of Virginia. His consulting practice specializes in helping organizations around the world effectively manage complex culture change built around customer and employee loyalty. Prior to founding Progressive Insights, his work experience included positions with Nations Bank (now Bank of America), Homestead Village, Inc., Guest Quarter Hotels, Post Inn Hotels, and Trammell Crow Residential. His consulting clients include McDonald's Corporation, Freeman, Norteast Utilities, Texas Instruments, Kaiser Permanente, Southern California Edison, TravelClick, Banco General, Pegasus Solutions, Banco Popular, General Growth Properties, Cousins Properties, EDiS Corporation, Manheim, and The College Board. He is the co-author of Customer Loyalty Guaranteed and the bestselling book, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, as well as numerous articles in professional journals.