About the Author

Claus Møller, a Danish business consultant, is one of the world’s leading management gurus and keynote speakers. The Times (UK) called him “the Victor Borge of Management,” and he has been credited with turning around several global companies, including British Airways and SAS. In addition to acting as adviser to numerous governments and companies, Claus maintains a full-time international speaking career and runs intensive six-day Practical Leadership programs at his unique management retreat, Les 4 Moulins, in France. He is the bestselling author of several books, including Putting People First, Personal Quality, My Life Tree, and Employeeship. In 1991, he was named the only European Quality Guru by the British Department of Trade and Industry. He coined the concepts Putting People First, the Human Side of Quality, Personal Quality, Internal Customers, Employeeship, and A Complaint Is a Gift. He is coauthor, with Janelle Barlow, of A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong.

Claus has been working as an individual consultant since 2003. Prior to this he was chairman of TMI, one of the world's largest management training and education companies with representatives in thirty-eight countries, which he founded in 1975. He invented the Time Manager® results planning tool, which was the world’s first third-generation productivity and planning tool. Each year more than 250,000 people from large and small organizations all over the world attend TMI programs to learn how to better manage time, people, and performance; to deliver exceptional service and quality; to manage culture change; and to treat complaints as gifts.