About the Author

Cynthia A. (Cindy) Adams’s primary talent is in guiding clients through all aspects of cultural and systems transformation, including work redesign, large group conferencing, organizational development, continuous improvement, and customer service enhancement. Coauthor of The Whole Systems Approach: Involving Everyone in the Company to Change and Transform Your Business, she has worked with clients including GOJO Industries, Ameritech, and Michigan Consolidated Gas. She holds an MS in organizational management.

Contributor to The Change Handbook - Available as article-length Fast Fundamentals whitepaper (PDF download): The Whole Systems Approach