About the Author

The Arbinger Institute is an international training, consulting, and coaching firm that specializes in conflict resolution and peacemaking whether in families, in organizations, or between communities or nations. Arbinger s clients range from individuals who are seeking help in their lives to families who are trying to strengthen and rebuild relationships to many of the largest companies and governmental institutions in the world, where Arbinger helps to establish new levels of teamwork and cooperation. For more information about Arbinger, please visit www.arbinger.com.