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About the Author


James L. Heskett

James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.



Books by this author:
current
Advancing social and economic justice, sustainable development, and positive change at national and global levels.
life
Helping people create positive individual change and align their lives with their aspirations for a better world.
business
Pioneering socially responsible, effective approaches to leading and managing organizations.
Open Book Edition
A self-publishing partnership with iUniverse to expand the BK mission into more genres.
Fast Fundamentals
The BK Whitepaper Series. Providing practical expertise in article-length format for busy professionals.
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