About the Author
Robert H. VaughnDr. Robert Vaughn is president of Avron Management Services, a human resource development consulting firm, and is professor of management and chair of the business department at Lakeland Community College in Kirtland, Ohio. He is the author of Decision Making and Problem Solving in Management: Tools and Techniques for Managers and Teams. He has conducted training programs for nearly 100 different corporations and professional associations. For more information, visit
www.arvonmanagement.com.