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About the Author
Heather R. Younger
Heather Younger is the founder and CEO of Customer Fanatix, an organization dedicated to inspiring and training leaders to put their employees first. Younger fulfills this mission through her frequent keynote speeches, leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations all over the world on strategies to improve employee engagement. Younger is an active member of the organizational development community. She is a member of the Society for Human Resources Management, is certified in Emotional and Social Intelligence, and is a DiSC-certified trainer and coach. She is the author of The 7 Intuitive Laws of Employee Loyalty.
