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About the Author


Heidi A. Feickert

Heidi A. Feickert is a team lead/senior instructional designer for SI International, where she develops human performance intervention solutions for federal agencies. She holds a Magister (double MA) degree in history and English linguistics/literature from Universt t Hamburg, and has worked internationally as a consultant, trainer, and facilitator for companies including Lufthansa, Siemens, and various international manufacturers.



Books by this author: