Important E-Book, Whitepaper, Audio Book and Recorded Webinar Information

Important Information to Review Before Making This E-Book, Whitepaper, Audio Book, or Recorded Webinar Purchase

E-books use the standard Adobe PDF file format. To view it, you need need the Adobe Reader, which which can be downloaded for free at Adobe.com. Audio Books use the standard MP3 format. Recorded Webinars use the standard QuickTime format.

Return Policy

E-books, Whitepapers, Audio Books, Recorded Webinars, and other downloadable products are non-returnable and non-refundable.

Usage Terms for Berrett-Koehler E-Books, Whitepapers, Audio Books, Recorded Webinars, and Other Downloadable Products

By purchasing an e-book, whitepaper, audio book, or other downloadable product from the Berrett-Koehler website, you agree to abide by the following usage terms and restrictions that allow Berrett-Koehler Publishers to protect the copyrights of its products:

Upon purchase of a Berrett-Koehler e-book or other product, you must download the file within 14 days of the date of purchase.
After the initial download, you may use the provided link to download the file five (5) additional times for a total of six (6) authorized downloads during the 14-day download period. The link will be accessible in the My Account section of this website or from the original e-mail you will receive after making your purchase. You may download the file on up to six (6) different computing devices. All downloads of the file are for your personal use only. You may not lend, sell or otherwise transfer any downloaded file or your download rights to another user.
You may print copies of the e-book or other downloadable product for your personal use only. You may not lend, sell or otherwise transfer any hard copy to another user.
You may copy/paste up to ten percent (10%) of the content of downloaded file every 365 days. You may not copy/paste any diagrams, figures, or artwork.
Except as permitted above, you may not copy the file or any part of the file for any purpose, including to move the file to a different computer or to lend, sell or otherwise transfer the e-book or other downloadable product to another user.

If you have any questions about these restrictions, you may contact Customer Care at (800) 929-2929 (8 a.m. - 5 p.m. EST, Monday - Friday).

If you understand the above software requirements and terms and conditions, click "Purchase this E-book, Whitepaper, Audio Book, or Recorded Webinar" to continue.