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Introduction: An assessment system that works-honest!

Part I: Assessing Results

  1. Meeting the Challenge of Demonstrating Results
  2. Sales Communication Results Case Study
  3. Planning Results Assessments
  4. Practical and Credible Assessment of Results

Part II: Developing Measures of Results

  1. Performance Results: Measuring System Outcomes
  2. Performance Results: Measuring Financial Outcomes
  3. Learning Results: Measuring Knowledge and Expertise Outcomes
  4. Perception Results: Measuring Participant and Stakeholder Outcomes
  5. Interpreting Data and Reporting Results

Part III: Results Assessment Practices

  1. Critical Outcome Technique
  2. Auditing Program Practices & Effectiveness
  3. Certification of Core Expertise
  4. Learning Organization, Quality, and Management Development

Part IV: Implementing the Results Assessment System

  1. The Journey to Results Assessment
  2. Getting Started

Appendix: Results Assessment System Field Guide