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  1. Introduction: A Guiding Framework
  2. The Connection with Business Strategy
  3. Supply Chain and the Need for Enabling E-Commerce
  4. Information Technology and Network Communications
  5. Constructing the Future Roadway
  6. Changing the Face of Purchasing from Tactics to Strategic Sourcing
  7. Building an Interactive Engineering, Planning, Scheduling, and Manufacturing Capability
  8. The Logistics Impact
  9. The Impact on Marketing, Sales, and Customer Service
  10. Customer Care Begins with Product and Service Support
  11. The Need for Connectivity with Human Resources
  12. A Guide to the Future