Contents:
1. Randall Assumes Command
2. A New Beginning
3. Peter's Report
4. Peter's Report Continued
5. The First Off-Site
6. Voices from the Factory
7. The Democracy of Dunces
8. The Second Off-Site: Purpose and Vision
9. Doing It
10. Taking the Vision to Stakeholders
11. Changes Begin to Happen
12. Muddling Along
13. Quality, Information and Communication
14. Breakfasts with Randall
15. A Crisis Tests Our Resolve
16. More Thoughts on Information
17. Death and a Resolve
18. Responding to a Competitive Threat
19. Another Kind of Casualty
20. The Impact of Structures and Systems