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TABLE OF CONTENTS

Preface

Chapter 1: The Missing Link

Chapter 2: The Power of Repetition

Chapter 3: Reason One: Information Overload

Chapter 4: Applying the Less-More Philosophy

Chapter 5: Reason Two: Negative Filtering

Chapter 6: Listening with a Positive Mindset

Chapter 7: Using Green Light Thinking

Chapter 8:
Reason Three: Lack of Follow-Up

Chapter 9: Accentuating the Positive to Help People Win

Chapter 10:
Providing More Structure, Support, and Accountability

Epilogue

Acknowledgments
About the Authors
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