TABLE OF CONTENTS

Part I: The Fundamentals: Human Problem Solving

Part II: The Principles of Collaborative Problem Solving
Principle #1: Involve the Relevant Stakeholders
Principle #2: Build Consensus Phase by Phase
Principle #3: Design a Process Map
Principle #4: Designate a Process Facilitator
Principle #5: Harness the Power of Group Memory

Part III: Putting It All Together

Facilitative Leadership
Collaborative Organizations
Collaborative Communities