TABLE OF CONTENTS

Preface

Introduction

Step One: From The Team -- Identify Leaders with Enthusiasm, Energy, and Vision

Step Two: Ensure Roles Are Clarified and Understood

Step Three: Create an Environment to Encourage Communication

Step Four: Build Strong and Effective Relationships

Step Five: Build Processes to Track Progress and Get Things Done

Step Six: Assess the Team Regularly for Top Performance

Step Seven: Tap Into Creative Energy of the Team to Develop Innovative Approaches

Step Eight: Use Virtual Team Techniques Effectively

Step Nine: Deal with Team Problems and Move On

Step Ten: Reward and Celebrate Success

Appendix A: Step One Tools

Appendix B: Step Three Tools

Appendix C: Step Five Tools

Appendix D: Step Eight Tools

References

Index

About the Author

About ASTD

About Berrett-Koehler Publishers