Part II: The Spirit of Service
8. Leadership Is Service
9. Focus on Responsibilities Not Rights
10. Values Based and Policy Based Service
11. A Personal Commitment to Service
12. Understanding the Needs of the People You Wish to Serve
13. Power and Service in Harmony
Part III: Decisions and Actions Bounded by Moral Principles
14. The Moral Dimension in Decisions and Actions
15. Principles of Governance
16. Creating Integrity in the Decision Process
17. Changing the Standard for Decision Making
18. Bringing a Moral Dimension to Implementation