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1. Early Efforts, Mixed Results
2. Success on Progressive Levels
3. The Difficult Transition to Level II
4. Moving to the Second Level of Progress
5. The Wall Between Levels II and III
6. Level III: Bringing the External World into Focus
7. Joint Information
8. Achieving a Vision for the Future
9. The Performance Gap
10. Using Technology to Hold an Advantage
11. A Vision for the Future-Turbocharging the Supply Chain