TABLE OF CONTENTS
Preface
Chapter 1: What is the Success Case Method and How Does It Work?
Chapter 2: The Success Case Method: Step by Step
Chapter 3: Focusing and Planning a Success Case Study
Chapter 4: Envisioning Success: Creating an Impact Model
Chapter 5: Using a Survey to Search for Best and Worst Cases
Chapter 6: Interviewing and Documenting Success Cases
Chapter 7: Communicating Credible and Compelling Results that Tell the Story
Chapter 8: Putting the Success Case Method to Work: Strategic Applications
Appendix: A Success Case Study Final Report
References
Index
About the Author