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TABLE OF CONTENTS

Preface

Chapter 1: What is the Success Case Method and How Does It Work?

Chapter 2: The Success Case Method: Step by Step

Chapter 3:
Focusing and Planning a Success Case Study

Chapter 4: Envisioning Success: Creating an Impact Model

Chapter 5: Using a Survey to Search for Best and Worst Cases

Chapter 6: Interviewing and Documenting Success Cases

Chapter 7: Communicating Credible and Compelling Results that Tell the Story

Chapter 8: Putting the Success Case Method to Work: Strategic Applications

Appendix: A Success Case Study Final Report

References
Index
About the Author