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"This book describes an emerging type of company.... I've been a part of this 'fortunate' journey and seen it produce great results with customers and employees, while increasing productivity and profits throughout the process. 'Managing By Values' works!"

Erv Kamm, President and CEO, Digi International, Inc.

"'Managing By Values' creates a positive and healthy employee culture that unleashes the power of the human spirit."

Paul Baszucki, CEO, Norstan Communications, Inc.

"We believe an important component for long-term success is establishing a company culture based on values. The 'Fortunate 500' process has given us a practical, clear, and effective way to identify and implement such values."

Jim Hickey, CEO and President, Aequitron Medical, Inc.

"The 'Managing By Values' process can be replicated in any organization, providing there is the commitment to do it. You can tell that it's working when employees take heroic, values-based actions and then simply remark, 'I'm only doing my job!'"

Marcia Ballinger, Director, HumanResources Development, BMC Industries, Inc.

"'Managing By Values' (MBV) is a powerful process that focuses an organization on common behavioral expectations and provides the platform for effective empowerment. Employees report that we have a more productive and fulfilling workplace, which in turn is driving improved customer satisfaction and the resulting return for owners. MBV is the basis of continuous improvement in our company."

The Management Team, Holt Company of Ohio