1.The First Sin: Managing Like a Beginning Skier
The First Virtue: Weight Forward on Skis
2.The Second Sin: Dissin' Your Employees
The Second Virtue: D-I-S'n Your Employees
5.The Fifth Sin: Falling into the Inconsistency Trap
The Fifth Virtue: Ducks in a Row
6.The Sixth Sin: Letting Employees Speculate
The Sixth Virtue: Open Information Channels
7.The Seventh Sin: Listening through Your "I"
The Seventh Virtue: Listening through Your Ears
8.The Eighth Sin: Front-of-the-Nose Perspective
The Eighth Virtue: The Big Picture
9.Moving from Sin to Virtue
Conclusion