"Most books on improving quality make the process look easy. This one tells the truth by showing how hard it really is. The many tips on how to get around the stone walls (human and otherwise) make this vital reading for those having trouble getting improvement programs off the ground."

-Tom Leonard, president, U.S.A., Samsonite Corporation

-William Ginnodo, executive director, Quality and Productivity Management Association

-Paul Himes, vice president, Bricker & Associates, Inc.

-Thomas McElwee, vice president of quality performance, Mortgage Guaranty Insurance Corporation