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Contents
Part I: Diversity and Organizational Performance
o A Conceptual Model of the Impact of Diversity o Why Managing Diversity Is at the Core of Leadership Today o Review of Research on Diversity and Organizational Performance
Part II: Individual-Level Factors in Understanding Diversity
o Group Identities in the Self-Concept o Prejudice and Discrimination o Stereotyping
Part III: Group and Intergroup Factors in Understanding Diversity
o Cultural Differences o Ethnocentrism o Intergroup Conflict
Part IV: Organizational Context Factors in Understanding Diversity
o Organizational Culture and Acculturation o Structural Integration o Informal Integration o Institutional Bias
Part V: Managing Diversity: Guidelines for Leadership
o A Model to Guide Organization Change o Tools for Organization Development and Change