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"Giving and receiving candid feedback is probably the toughest job for a manager. While I'll never find it easy, this book has given me enough practical advice so that I am confident I can give feedback and do justice to both the other person and myself."
"Many performance appraisal plans are well designed yet fail in implementation. Each year we tinker with the mechanics of our performance appraisal process and the teaching of those mechanics...and it fails. With incorporation of the concepts presented in Onthe-Level, we can conquer the real problem-poor communication between employee and supervisor. The book presents, in a fun and easy-to-read style, the sensitive "how-to" in becoming an effective partner in all aspects of performance communication."
"As services become more important to a company, everyone in the organization becomes more important to customer relations. Performance expectations and results are really hard to define in this sensitive and nonquantifiable area, yet these discussions must be effective at all levels in the business. Onthe-Level, a perceptive and superbly organized guide through this forest, makes it far easier for managers and employees alike."
