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Helping people create positive individual change and align their lives with their aspirations for a better world.
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Pioneering socially responsible, effective approaches to leading and managing organizations.
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TABLE OF CONTENTS

Part One

Chapter 1: Getting to the Heart of Training Impact
Chapter 2: How the Success Case Method Works
Chapter 3: Strategy – Building Organizational Learning Capacity
Chapter 4: Focusing and Planning a Success Case Method Study
Chapter 5: Constructing a Simple Training Impact Model
Chapter 6: Fishing for Success Conducting the SCM Survey
Chapter 7: Sorting the “Catch” – Analyzing Survey Results
Chapter 8: Digging Out and Telling the Stories – SCM Interviews
Chapter 9: Drawing Compelling Conclusions

Part Two

Chapter 10: Sales Training at Grundfos
Chapter 11: Service Technician Training at the Compaq Computer Corp.
Chapter 12: Coaching and Training at Coffee Bean and Tea Leaf
Chapter 13: Executive Development at Allstate Insurance

References
Success Case Method Assistance & Resources
Index
About the Author
About Berrett-Koehler Publishers