TABLE OF CONTENTS

Foreword

Chapter 1: Confessions of an Info-Hamster
Chapter 2: A New Way to Work
Chapter 3: Email Adds Up!
Chapter 4: Strategy 1: Reduce Email Volume
Chapter 5: A Tale of Two Emails
Chapter 6: Strategy 2: Improve Email Quality
Chapter 7: Strategy 3: Info-Coaching Sustains Results
Chapter 8: Help! It’s Not So Easy!
Chapter 9: Harold’s Progress Check
Chapter 10: Chaos in Info-Land
Chapter 11: Strategy 4: File and Find It Fast With COTA
Chapter 12: A Blue Sky Wrap Up

Epilogue

Appendix 1: Fast Answers for Busy Hamsters
Appendix 2: Case Study: Capital One’s Email Efficiency Solution

Notes
Acknowledgements
Index
Services Available
About the Authors