TABLE OF CONTENTS

Preface

1 Introduction: The Hole We’re In and How We Can
Stop Digging

2 What Is Courageous Training?

3 Pillar #1: Be a Business-Goal Bulldog

4 Pillar #2: Build Whole-Organization Responsibility for Training Impact

5 Pillar #3: Win the Hearts and Minds of the Make-or-Break Partners

6 Pillar #4: Tell It Like It Is with Truthful Measurement and Evaluation

7 The Courageous Training Code: Seven Ways to Strengthen Your Leadership Backbone

8 Introducing Four Courageous Training Leaders

9 Case Example #1: Diary of a CLO, Executive Development at Children’s Healthcare of Atlanta, by Larry Mohl

10 Case Example #2: The “So What?” Factor, Organizational Change at Clark County School District, by Dr. Jeff Hafen

11 Case Example #3: Raising Expectations for Concrete Results, Leadership Development at Holcim, by Lisa Bell

12 Case Example #4: From Training Delivery to Trusted Advisor, Sales Force Transformation at Insight Enterprises, by Julie Dervin

13 Getting Started on the Courageous Training Path

Resources:
Terms and Tools
Bibliography
Acknowledgments
Index
About the Authors