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TABLE OF CONTENTS
Forward
Forward to the Third Edition
Preface
Part One: Concepts, Principles, Guidelines, and Techniques
Chapter 1: Evaluating: Part of a Ten-Step Process
Chapter 2: Reasons for Evaluating
Chapter 3: The Four Levels: An Overview
Chapter 4: Evaluating Reaction
Chapter 5: Evaluating Learning
Chapter 6: Evaluating Behavior
Chapter 7: Evaluating Results
Chapter 8: Implementing the Four Levels
Chapter 9: Managing Change
Chapter 10: Using Balanced Scorecards to Transfer Learning to Behavior
Chapter 11: So How is E-Learning Different?
Part Two: Case Studies of Implementation
Chapter 12: Developing an Effective Level 1 Reaction Form: Duke Energy Corporation
Chapter 13: Evaluating a Training Program for Nonexempt Employees: First Union National Bank
Chapter 14: Evaluating a Training Program on Developing Supervisory Skills: Management Institute, University of Wisconsin
Chapter 15: Evaluating a Leadership Training Program: Gap Inc.
Chapter 16: Evaluating a Leadership Development Program: US Geological Survey.
Chapter 17: Evaluating a Leadership Development Program: Caterpillar, Inc
Chapter 18: Evaluating Desktop Application Courses: Pollak Learning Alliance (Australia)
Chapter 19: Evaluating an Orientation Program for New Managers: Canada Revenue Agency, Pacific Region
Chapter 20: Evaluating Training for an Outage Management System: Pacificorp
Chapter 21: Evaluating a Coaching and Counseling Course: Grupo Iberdola(Spain)
Chapter 22: Evaluating a Performance Learning Model: Defense Acquisition University
Chapter 23: Evaluating an Information Technology Skills Training Program: The Regence Group
Chapter 24: Evaluating a Performance Improvement Program: Toyota Motor Sales, U.S.A., Inc.
Chapter 25: Evaluating a Career Development Initiative: Innovative Computer, Inc.
Chapter 26: Evaluating the Four Levels by Using a New Assessment Process: Army and Air Force Exchange Services (AAFES)
Chapter 27: Evaluating Training Program at All Four Levels: Cisco Systems, Inc
Index
The Authors
