TABLE OF CONTENTS

Foreword by Pierre Gagnon

Introduction: The New Rules of Decision-Making

Chapter 1: What Is Consensus?

Chapter 2: How Do I Prepare?

Chapter 3: What Are the Basic Steps?

Chapter 4: How Do I Work with Disagreement?

Chapter 5: Six Traps that Undermine Consensus

Chapter 6: Ten Tips for Better Consensus Meetings

Chapter 7: Toward High-Commitment Decisions

Resource Guide