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TABLE OF CONTENTS

Foreword

Introduction to the 2nd Edition

Chapter 1: The Challenge

Chapter 2: The Empowering Manager

Chapter 3: The Land of Empowerment

Chapter 4: The First Key-Share Information with Everyone

Chapter 5: The Second Key-Create Autonomy Through Boundaries

Chapter 6: The Third Key-Replace the Hierarchy with Teams

Chapter 7: The Three Keys in Dynamic Interaction

Chapter 8: Give Everyone the Information to Act

Chapter 9: Boundaries Are Guidelines for Action

Chapter 10: Allow Teams to Become Self-Directed

Chapter 11: Persist in Your Belief in Empowerment

Chapter 12: The Empowerment Game Plan

Epilogue