TABLE OF CONTENTS

Chapter 1. What Does It Mean to Be PeopleSmart
Chapter 2. Becoming PeopleSmart
Chapter 3. How PeopleSmart Are You?
Chapter 4. PeopleSmart Skill 1: Understanding People
Chapter 5. PeopleSmart Skill 2: Expressing Yourself Clearly
Chapter 6. People Smart Skill 3: Asserting Your Needs
Chapter 7. People Smart Skill 4: Exchanging Feedback
Chapter 8. People Smart Skill 5: Influencing Others
Chapter 9. People Smart Skill 6: Resolving Conflict
Chapter 10. People Smart Skill 7: Being a Team Player
Chapter 11. People Smart Skill 8: Shifting Gears
Chapter 12. Putting It All Together