ENDORSEMENTS

“An uncommonly wise book about a topic achingly overlooked and so indispensable for how we live our lives, professional or personal. I honestly cannot imagine any leader, teacher, consultant, therapist, anybody who wouldn’t benefit from reading this masterpiece.”

—Warren Bennis, Distinguished Professor of Business Administration, University of Southern California, and coauthor of Judgment and Transparency

“At once conceptually rigorous and eminently practical, Schein has given us a new classic—a highly readable, indispensable work that is bound to be read and reread, each time offering the reader new and profound insights into one of life's most important forms of social interaction.”

—Marc Gerstein, PhD, President, Organization Design Forum, and author of Flirting with Disaster: Why Accidents Are Rarely Accidental

 “This little book is a treasure; I will not be able to offer help again without thinking about and using these simple but powerful tools of communication.  Ed Schein’s personal stories are heartfelt and ones to which we can all relate; his tips for giving and receiving truly desirable and effective help are clear gems of wisdom.”

—Tania Zouikin, former Chair and CEO, Batterymarch Financial