Preface to the Second Edition

Introduction

Chapter 1: Assessing Your Voice

Chapter 2: Resolving Specific Problems

• Fast Talkers
• Loud Talkers
• Soft Talkers 
• Raspy Talkers
• High Talkers
• Indecisive Talkers
• Staccato Talkers
• Breathy Talkers
• Fading Talkers 

Chapter 3: Developing a Dynamic Voice

• Expressing Vocal Variety
• Getting Emphatic
• Developing the Resonant Voice
• Getting It Pitch Perfect

Chapter 4: Becoming Well-Spoken

• Using the Simple Declarative Sentence
• Words Fail Me! 
• Speaking Your Mind Effectively 
• Offering a Gracious Response 
• I Wanna Be Articulate!

Chapter 5: Unifying Your Verbal and Nonverbal Messages

• Carrying Yourself with Confidence 
• How You Look When You Talk 
• Making Eye Contact 
• Showing Your Interest 
• Becoming Approachable 
• Short Person, Big Message 

Chapter 6: Let's Talk Business!

• Making an Impressive Self-Introduction 
• The Intelligent Interview 
• Leave Me Voice Mail, and Let Me Tell You How
• Getting Your Point Across 
• Smooth Small Talk
• Speaking in Front of People 
• You Plus PowerPoint 
• It Is the Way You Say It! 

Resources 

• Hearing Yourself as Others Hear You
• Completing a Vocal Self-Evaluation
• Getting External Feedback on Your Communication 
• Communication Evaluation 

Acknowledgments

Notes 

A Note about the Author’s Other Publications

Index 

About the Author