Foreword by Steven Piersanti

 

Welcome

Stewardship

Service

 

Introduction to the Second Edition

What Has Changed?

It’s a Digital World

What Is Good for Business Is Good for the World

Side Effects

Goods We Can Build Upon

 

PART ONE: TRADING YOUR KINGDOM FOR A HORSE

1  Replacing Leadership with Stewardship

Something More Is Required

The Essence of Stewardship

Choosing Partners

Choosing Empowerment

Choosing Service

We Don’t Act on What We Know

The Leadership Question

The Underbelly of Leadership

The Stewardship Answer

Three Organizational Challenges

 

2 Choosing Partnership over Patriarchy

Creating Order

Distributing Ownership and Responsibility

Partnership as the Alternative

Balancing Power

Four Requirements of Partnership

 

3 Choosing Adventure over Safety

The Wish for Safety

Entitlement Is Empowerment Run Aground

Choosing Empowerment

Stewardship Begins at Home 

 

4 Choosing Service over Self-Interest

A Model of Stewardship

Teaching Revolution to the Ruling Class

The Realm of Management

Rank without Privilege 

Connecting the Heart and the Wallet

The Point

 

PART TWO: THE REDISTRIBUTION OF POWER, PURPOSE, AND WEALTH

A CASE STUDY

Sometime Later in the Week

The Need

The Players

The Squeeze

The Crisis

The Test 

Possible Solutions

 

5 Defining the Stewardship Contract

Principles for the Practice

The Stewardship Contract

Life in the Balance

 

6 Upsetting Expectations

The Emotional Work of Stewardship

The Trail Is Inside Out

Facing the Wish for Dependency and Dominance

Freedom’s Just Another Word for Escape from Freedom

Unstated Emotional Wants: Breaking the Pattern

Just Say No

I Want My Mentor

 

7 Redesigning Management Practices and Structures

Full Disclosure

Management Practices

Changing Basic Architecture

Boss as Banker and Broker 

 

8 Rethinking the Role of Staff Functions 

In the Service of Top Management

Police and Conscience to the Line 

Mandated Supplier 

Mandated Services 

Offering Choice and Building Capability

Service Guarantee 

 

9 Financial Practices

Creating Accountability with Self-Control 

Money Is about Control 

The Money Is the Message 

Building Widespread Financial Stewardship

Living within the Law

 

10 Human Resources

Ending the Practice of Paternalism 

Institutional Caretaker 

A New Purpose and Role

The Structure of Human Resources

Human Resource Practices That Support Stewardship 

 

11 Compensation and Performance Evaluation

Overturning the Class System

The Divine Right of Kings

Pay Reinforces Class Distinctions

Performance Not for Sale

Rank Individualism

Confusing Boss Evaluations with Performance

Pay for Empire

Reward Systems That Support Stewardship

The End of Caretaking

 

PART THREE: THE TRIUMPH OF HOPE OVER EXPERIENCE

 

12 Cosmetic Reform

When the Disease Becomes the Cure

Nothing Is Next

The Open Office

Patriarchy Re-creating Itself

 

13 Re-creating Our Organization through Stewardship 

Stewardship Strategy for Political Reform

Steps toward Political Reform

 

A CASE STUDY CONTINUED

The Answer to the Power Company Story,

“Sometime Later in the Week” 

14 Cynics, Victims and Bystanders

The Power of the Cynic

Rescuing the Victim

Facts Won’t Help

Treating Caution as a Choice

 

15 The Answer to “How?”

How

“How?” Is a Defense 

 

16 Stewardship for the Common Good

The Business Perspective

The Point

 

References

Index

Designed Learning

The Author

The Artist