Foreword

Introduction

1. Excellence Kidnapped

2. The Demand for the Return of Excellence

3. Average and His Team Get to Work

4. Below Average

5. Passion Meets N. Different

6. Competency Meets N. Ept

7. Flexibility Meets N. Flexibility 

8. Communication Meets Miss Communication

9. Ownership Meets Poser

10. Leadership Meets the Employees

11. What Every Leader, Manager, Supervisor, and Employee Must Know About Excellence

Epilogue

Now ELEVATE Your Excellence!

People and Companies Who ‘Get It’

Jack, the Coffee Tastes Better When You Make It!

Baptist Hospital

First Choice Home Medical 

Southwest Airlines.

Mitchells Family of Stores

Galt House Hotel.

Acknowledgments

About the Authors