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  1. What Does It Mean to Be PeopleSmart
  2. Becoming PeopleSmart
  3. How PeopleSmart Are You?
  4. PeopleSmart Skill 1: Understanding People
  5. PeopleSmart Skill 2: Expressing Yourself Clearly
  6. People Smart Skill 3: Asserting Your Needs
  7. People Smart Skill 4: Exchanging Feedback
  8. People Smart Skill 5: Influencing Others
  9. People Smart Skill 6: Resolving Conflict
  10. People Smart Skill 7: Being a Team Player
  11. People Smart Skill 8: Shifting Gears
  12. Putting It All Together