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Part I
1. Effective Facilitators Focus on Task
2. Clarifying the Charge and Charter of the Group
3. Using Yourself as an Instrument to Help Groups
4. Benefiting from Individual Differences
5. Understanding Group Interaction and Development
6. Dealing with Conflict
7. Active Listening: The Most Important Facilitation Skill
8. The Process of Effective Facilitation
Part II
9. Facilitation Is Boundary Management
10. Facilitation Is Change Management
11. Quick Fix: Solutions to Common Problems