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  1. Finding Your Core Personal Paradox
  2. Perception-Shifting
  3. Defining Your Problem and Setting Your Goal
  4. Rating Yourself on Fletcher's Pendulum
  5. Deciding on Your Action Steps
  6. Paradoxical Thinking at a Glance
  7. Avoiding the Loss of a Major Sale: The Case of Chris, the Over-Confident Salesman
  8. Resolving the Problem of a Stalled Employee in an Unexpected Way: The Case of Fred and Brad
  9. Selling a House in a Down Market: The Case of Martin, The Transferred Executive
  10. Reestablishing Parental Communication with a Teenage Daughter: The Story of Anna and Casey
  11. Intuiting the Pendulum of Someone Else in Order to Work Better with Them: The Case of Mike and Susan
  12. Some Questions and Answers